I’m so sad that this isn’t the case anymore 🙁 I received an email back from Dan M (they don’t put surnames in their emails anymore, apparently…) after I’d a. flagged some character encoding gone wrong, and b. asked to get in touch w someone for specific reasons. I received a mechanical “thank you for your feedback”
I’m a bit sad to see success = churning out meaningless emails now.
*sigh*
Vero